RESI401

Residential  Accommodation Admissions Essentials
24th September 2025
1pm - 4pm AEST

Create exceptional admissions experiences for potential residents, seamlessly turn interest into occupancy, and gain insights into current and future trends in the residential aged care sector.
Write your awesome label here.

Course Contents

Course Overview

Transitioning into permanent residential care marks a significant life choice. Residents and their representatives seek guidance, information, and support throughout the admissions journey.

Our program not only navigates you through effective methods to entice and convert potential residents but also comprehensively addresses the legal requirements, protocols and procedures essential throughout the process. Additionally, you will discover strategies to optimize facility marketing, delve into crafting engaging facility tours, and gain insights into payment procedures.

  • Is the Admission process a sales or administration process?
  • Marketing your facility and providing a positive first impression
  • Admissions approvals and assessment processes
  • Considerations during the admission process
  • Structured tour process with steps, best practice recommendations and a script
  • Engaging with a prospective client
  • Best practice follow-up protocols
  • The admissions process from end to end, from a resident’s first interest to first week/month in their new home
  • Understanding resident fees and charges (including MTA calculations)
  • Understanding resident agreements
  • Explanation and real-life examples of Refundable Accommodation Deposits (RADs) and Daily Accommodation Payments (DAPs). 
  • Accommodation pricing policy requirements
  • Providing financial information to residents and their families
  • Resident profiling and the impact of AN-ACC
  • Managing a waitlist and enhancing the occupancy of your facility
facilitated by

Joseph Dimarco

Joseph Dimarco is the Managing Director of Dimarcorp Group and the primary facilitator of our finance, governance and planning and software seminars. Joseph is an experienced Accountant and has worked in Senior Executive roles within the Aged Care and Disability Sectors.

He has been part of several large acquisitions within the aged care sector, as well as amalgamations, which as involved restructuring the business, including financial, marketing and human resources aspects.

He has managed and led finance, ICT, marketing, facilities and human resources teams for several large not-for-profit organisations and is passionate about enhancing leadership skills and making a positive cultural shift in the sectors workforce. Joseph has facilitated training to over 3000 aged care and disability Board Members, Managers and staff.

 He is committed to supporting both “for-profit’ and “not-for-profit” aged care and disability providers to reach their financial and organisational goals and to ultimately fulfil their mission.

Frequently asked questions

What is the cancellation/rescheduling policy? 

Cancellations must be made in writing to Dimarcorp Academy. Where written notice is received at least 14 days prior to the scheduled course date, a credit note will be issued unless a full refund is requested in writing. Cancellations received less than 14 days prior to the scheduled course date are not eligible for a credit note or refund due to the Academy’s commitment to a Facilitator and other related expenses.

Dimarcorp Academy may, at its discretion, offer a one-time complimentary reschedule for participants unable to attend their original course date, provided the request is made 2 hours prior to the scheduled session. This reschedule is offered as a goodwill gesture and constitutes a variation to the original contract of sale. Upon accepting the reschedule, the original course date remains the contractual milestone, and the participant is deemed to have entered into a revised agreement. No credit note or refund will be payable if the participant does not attend the rescheduled session.

I want to attend but I can no longer make this date?

Please contact us on 1300 85 00 77 or at academy@dimarcorp.com.au and we will be able to assist you. If there is another date available you will be able to transfer at no extra cost. Additional transfers incur a $50 admin fee. If there are no further dates scheduled, you can elect to attend a different course. 

Do I need to bring anything?

We have got you covered! All the necessary paperwork for your course, including a comprehensive workbook and supplementary handouts, will be provided by us. To ensure a smooth experience, make sure to arrange the technical aspects required if you are joining one of our webinars. Additionally, having a pen handy will be beneficial for any notes you may want to jot down during the session.

How do you provide your training courses?

Our training courses are facilitated both online via webinar, pre-recorded or via in-person at a venue or we can also arrange for inhouse training at your organisation.

Can you provide training on site at my place of work?

We LOVE travelling to organisations and delivering training face to face for them. If you have a group of 10 or more people and would like us to come to you for an Inhouse session please get in touch on 1300 85 00 77 or email us academy@dimarcorp.com.au

Can an Inhouse session be customised to my needs?

We would be delighted to offer the flexibility to customise any of our training courses to fit your organisation's needs. Prior to the session, we will engage in discussions to understand your focus areas, address any specific challenges and align the training with your company's Mission, Vision and Values. For more information or to discuss this further please email academy@dimarcorp.com.au or call us on 1300 85 00 77.