QUAL101

Navigating QMS & CQI under the Strengthened Aged Care Quality Standards
25th September 2025
1pm - 4pm AEST

Major reforms are coming to the aged care sector, and this workshop helps leaders prepare for the changes.
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Course Content

Course Overview

Be ready. Be compliant. Be confident. 

Major reforms are on the horizon for the aged care sector, and this workshop is designed to help leaders prepare for what’s coming. With the introduction of the new Aged Care Act and strengthened Quality Standards, providers will need to adapt their Quality Management Systems (QMS) and Continuous Quality Improvement (CQI) processes to meet higher expectations for accountability, governance, and consumer outcomes. 

  • Understand the Reforms
    Gain clarity on the purpose and structure of the new Aged Care Act, regulatory model, and provider registration categories.
  •  Identify What’s Changing
    Explore the key differences in the strengthened Quality Standards and what they mean for your QMS especially the shift to a rights-based, outcomes-focused model with explicit governing body accountability.
  • Strengthen Your Systems
    Learn how to align your QMS and CQI practices with the new requirements, including data-driven monitoring, open disclosure, and integrated feedback mechanisms. 
  • Plan for Implementation
    Walk away with a draft action plan tailored to your organisation, identifying risk areas, resources, and next steps for compliance and quality improvement. 
  • Interactive & Practical
    Through guided activities, self-assessment tools, and shared learning, participants will benchmark their current performance and uncover actionable insights. 
Facilitated by

Jill Lovell

Jill is a dynamic training and development specialist with over 25 years of organisational leadership experience, combining academic expertise with extensive practical experience in non-profit organisational development. She is known for designing and delivering high-impact training
programs that achieve measurable results across diverse contexts, sectors and cultures. Jill has the ability to translate theoretical concepts into accessible learning experiences, while maintaining high standards of excellence in training design and delivery. Her unique skill set enables her to create learning environments that successfully navigate cultural and organisational complexities.

Frequently asked questions

What is the cancellation/rescheduling policy? 

Cancellations must be made in writing to Dimarcorp Academy. Where written notice is received at least 14 days prior to the scheduled course date, a credit note will be issued unless a full refund is requested in writing. Cancellations received less than 14 days prior to the scheduled course date are not eligible for a credit note or refund due to the Academy’s commitment to a Facilitator and other related expenses.

Dimarcorp Academy may, at its discretion, offer a one-time complimentary reschedule for participants unable to attend their original course date, provided the request is made 2 hours prior to the scheduled session. This reschedule is offered as a goodwill gesture and constitutes a variation to the original contract of sale. Upon accepting the reschedule, the original course date remains the contractual milestone, and the participant is deemed to have entered into a revised agreement. No credit note or refund will be payable if the participant does not attend the rescheduled session.

I want to attend but I can no longer make this date?

Please contact us on 1300 85 00 77 or at academy@dimarcorp.com.au and we will be able to assist you. If there is another date available you will be able to transfer at no extra cost. Additional transfers incur a $50 admin fee. If there are no further dates scheduled, you can elect to attend a different course. 

Do I need to bring anything?

We have got you covered! All the necessary paperwork for your course, including a comprehensive workbook and supplementary handouts, will be provided by us - the printing is up to you. To ensure a smooth experience, make sure to arrange the technical aspects required if you are joining one of our webinars. Additionally, having a pen handy will be beneficial for any notes you may want to jot down during the session.

How do you provide your training courses?

Our training courses are facilitated both online via webinar, pre-recorded or via in-person at a venue or we can also arrange for inhouse training at your organisation.

Can you provide training on site at my place of work?

We LOVE travelling to organisations and delivering training face to face for them. If you have a group of 10 or more people and would like us to come to you for an Inhouse session please get in touch on 1300 85 00 77 or email us academy@dimarcorp.com.au

Can an Inhouse session be customised to my needs?

We would be delighted to offer the flexibility to customise any of our training courses to fit your organisation's needs. Prior to the session, we will engage in discussions to understand your focus areas, address any specific challenges and align the training with your company's Mission, Vision and Values. For more information or to discuss this further please email academy@dimarcorp.com.au or call us on 1300 85 00 77.