CONF101

Identifying & Responding to Conflict 
19th August 2025
1pm - 4pm AEST

Develop your conflict resolution skills and empower yourself and your team to alleviate stressful situations.
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Course Contents

Course Overview

Our Conflict Recognition and Resolution training empowers participants with essential skills to mitigate the consequences of conflict and challenging situations within the workplace.

During the session, participants will gain insights into the factors driving conflict and acquire strategies for recognising and addressing different conflict styles. Arming attendees with the tools necessary to mnimise the impact of conflicts and navigate through potentially hostile situations effectively.

By the end of this training session, participants will emerge with a heightened ability to identify, understand and respond to conflicts in a manner that fosters positive outcomes and contributes to a more collaborative and cohesive work environment.

  • Drivers of Conflict
    • Understanding Client Profiles
    • What is Conflict?
    • 8 Drivers of Conflict
  • Conflict Resolution Strategies
    • The Four Colours
    • Mediation
    • Strategies for Minimising Conflict
    • Managing Conflict in a Virtual Environment
  • Managing Hostile Situations
    • Why Do People Become Hostile?
    • Recognising the Cues
    • The Aikido Principle
    • Addressing Hostility
    • Post Incident Management
  • Enhancing Communication Skills
    • Active Listening
    • Encoding & Decoding
    • Blind Draw
    • Successful Communication Tips
  • Managing Competing Demands
    • Prioritising Tasks
    • Bullying & Harassment
facilitated by

Natalie Kerr

Natalie is a problem solver with a keen eye for detail. Passionate about personal development, she has a deep understanding of human behaviour. With a background in yoga philosophy and a qualification as a yoga teacher, Natalie brings a unique perspective to conflict resolution and life. She is skilled at guiding individuals to navigate challenging situations with empathy, mindfulness, and effective communication.

She is an experienced administration assistant, with a background in recruitment and finance. Natalie also has a degree in Journalism and Media and previously worked as a broadcast journalist for almost 8 years before expanding her career into new areas.

Frequently asked questions

What is the cancellation/rescheduling policy? 

Notice of cancellation where at least 14 days remain in advance of the seminar date, will be refunded in full. Notice of cancellation less than 14 days from the seminar date will not be refunded. In the event of a "no show", 1 substitute seminar is permitted for the next available seminar. A $50 change fee will apply to any additional changes.

Payment will still be required for registered delegates who fail to attend the seminar without cancellation within the 14 day time frame.

If the seminar does not have enough participants to adequately facilitate, Dimarcorp Academy at its discretion, may cancel the seminar; refund all fees paid to participants or transfer participants to the next session (if participant/s consent to the transfer).

I want to attend but I can no longer make this date?

Please contact us on 1300 85 00 77 or at academy@dimarcorp.com.au and we will be able to assist you. If there is another date available you will be able to transfer at no extra cost. Additional transfers incur a $50 admin fee. If there are no further dates scheduled, you can elect to attend a different course. 

Do I need to bring anything?

We have got you covered! All the necessary paperwork for your course, including a comprehensive workbook and supplementary handouts, will be provided by us. To ensure a smooth experience, make sure to arrange the technical aspects required if you are joining one of our webinars. Additionally, having a pen handy will be beneficial for any notes you may want to jot down during the session.

How do you provide your training courses?

Our training courses are facilitated both online via webinar, pre-recorded or via in-person at a venue or we can also arrange for inhouse training at your organisation.

Can you provide training on site at my place of work?

We LOVE travelling to organisations and delivering training face to face for them. If you have a group of 10 or more people and would like us to come to you for an Inhouse session please get in touch on 1300 85 00 77 or email us academy@dimarcorp.com.au

Can an Inhouse session be customised to my needs?

We would be delighted to offer the flexibility to customise any of our training courses to fit your organisation's needs. Prior to the session, we will engage in discussions to understand your focus areas, address any specific challenges and align the training with your company's Mission, Vision and Values. For more information or to discuss this further please email academy@dimarcorp.com.au or call us on 1300 85 00 77.