COUR101

Courageous Conversations in a Care Leadership Environment
15th April 2026
1pm -3pm AEST

The power of conversation: Transforming your workplace for the better
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Course Contents

Course Overview

Effective communication is key to building strong manager–employee relationships. Open, two-way dialogue promotes trust and better outcomes, yet many leaders shy away from difficult conversations because they can be uncomfortable to start.

This program equips leaders with the skills, strategies, and confidence to handle sensitive discussions effectively. Through a structured, step-by-step approach, participants learn how to address workplace issues early, foster trust, and achieve positive results for both staff and the organisation. The program encourages a culture of openness and accountability, turning challenging conversations into opportunities for growth and a stronger workplace culture.

Course Outline:
*Definition of a courageous conversation.
*Why we avoid them. 
*What are the negative impacts when we don’t focus on good communication.
*Personal brand of a leader, do you want to be a revered leader or a weak leader?
*Having the conversation, tips, tricks and the magic formula.
*Why people can have overwhelming reactions, how do we manage this.
*Follow up on conversations, why it’s important to continue talking.
*Outcomes to expect.
*Keep doing the work – it doesn’t stop here.
*Ensuring your wellbeing before, during and after these conversations.
facilitated by

Daisy Manigbas

General Manager, CareCREATIVE
Daisy is a highly experienced Human Resources Business Partner with over 15 years across the pharmaceutical manufacturing, IT business consulting, and financial services sectors. Known for her ability to build strong connections, she brings clarity, structure, and meaningful purpose to organisations undergoing growth or change.

Daisy's expertise spans consulting and advisory across the entire employee lifecycle, including the design, delivery, and evaluation of onboarding, technical, and soft skills training programs. Over the years, she has led cross-functional HR initiatives, guided teams and line managers through complex organisational transformations, and played a key role in shaping people strategies that align with business goals.

Her strong leadership background is underpinned by her ability to influence at all levels of the business, foster high-performing cultures, and drive continuous improvement in HR practices. Daisy is deeply committed to developing relevant and adaptable HR solutions that empower both organisations and individuals to reach their full potential.

Frequently asked questions

Can I cancel if I've changed my mind?

Cancellations must be made in writing to Dimarcorp Academy. Where written notice is received at least 14 days prior to the scheduled course date, a credit note will be issued unless a full refund is requested in writing. Cancellations received less than 14 days prior to the scheduled course date are not eligible for a credit note or refund due to the Academy’s commitment to a Facilitator and other related expenses.

Dimarcorp Academy may, at its discretion, offer a one-time complimentary reschedule for participants unable to attend their original course date, provided the request is made 2 hours prior to the scheduled session. This reschedule is offered as a goodwill gesture and constitutes a variation to the original contract of sale. Upon accepting the reschedule, the original course date remains the contractual milestone, and the participant is deemed to have entered into a revised agreement. No credit note or refund will be payable if the participant does not attend the rescheduled session.

I want to attend but I can no longer make this date?

Please contact us at academy@dimarcorp.com.au and we will be able to assist you. If there is another date available you will be able to transfer at no extra cost. Additional transfers incur a $50 admin fee. 

If there are no further dates scheduled, you can elect to attend a different course. 

How do I create a new Learner Account?

To Log In to your school you have to create a new account. There are two ways to accomplish this: The first one is to simply connect with one of your social network accounts. It's the easiest way by far since you don’t need to remember yet another password. To log in, simply click on the button corresponding to the social network you prefer to use and follow the process. You will be asked to confirm your email address, so make sure that you enter a valid email address.