BDEV101

Business Development for Home Care & NDIS Providers
17th February 2026
1pm -4pm AEDT

The fundamentals of business development for Home Care and NDIS providers.
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Course Contents

Course Outline

Since the introduction of the NDIS in 2016 and the deregulation of the Home Care industry in 2015, these two sectors have transformed into a competitive marketplace. Organisations that want to continue to deliver on their mission must implement business development strategies to attract and retain NDIS participants and Home Care clients while competing with other organisations that are trying to do the same.

Our Business Development program provides practical hands-on information, facilitated by experts who have successfully implemented business development strategies in the Disability and Home Care sectors. We provide current market information and best-practice strategies to guide you in developing your business development strategy and action plan.

  • Define business development
  • Overview of the NDIS market
  • Setting short, medium, and long-term business development goals

  • Linking goals to mission and strategic objectives

  • Undertake customer analysis and customer journey mapping

  • Key metrics to support long-term business development

  • Understand market position and undertake competitor analysis

  • Marketing for Business Development

  • Developing your messaging and key marketing techniques

  • Engaging stakeholders to ensure long term success

  • Analysing internal processes to improve customer experience

facilitated by

Joseph Dimarco

Joseph Dimarco is the Managing Director of Dimarcorp Group and the primary facilitator of our finance, governance and planning and software seminars. Joseph is an experienced Accountant and has worked in Senior Executive roles within the Aged Care and Disability Sectors.

He has been part of several large acquisitions within the aged care sector, as well as amalgamations, which as involved restructuring the business, including financial, marketing and human resources aspects.

He has managed and led finance, ICT, marketing, facilities and human resources teams for several large not-for-profit organisations and is passionate about enhancing leadership skills and making a positive cultural shift in the sectors workforce. Joseph has facilitated training to over 3000 aged care and disability Board Members, Managers and staff.

He is committed to supporting both “for-profit’ and “not-for-profit” aged care and disability providers to reach their financial and organisational goals and to ultimately fulfil their mission.

Frequently asked questions

What is the cancellation/rescheduling policy? 

Cancellations must be made in writing to Dimarcorp Academy. Where written notice is received at least 14 days prior to the scheduled course date, a credit note will be issued unless a full refund is requested in writing. Cancellations received less than 14 days prior to the scheduled course date are not eligible for a credit note or refund due to the Academy’s commitment to a Facilitator and other related expenses.

Dimarcorp Academy may, at its discretion, offer a one-time complimentary reschedule for participants unable to attend their original course date, provided the request is made 2 hours prior to the scheduled session. This reschedule is offered as a goodwill gesture and constitutes a variation to the original contract of sale. Upon accepting the reschedule, the original course date remains the contractual milestone, and the participant is deemed to have entered into a revised agreement. No credit note or refund will be payable if the participant does not attend the rescheduled session.

I want to attend but I can no longer make this date?

Please contact us on 1300 85 00 77 or at academy@dimarcorp.com.au and we will be able to assist you. If there is another date available you will be able to transfer at no extra cost. Additional transfers incur a $50 admin fee. If there are no further dates scheduled, you can elect to attend a different course. 

Do I need to bring anything?

We have got you covered! All the necessary paperwork for your course, including a comprehensive workbook and supplementary handouts, will be provided by us. To ensure a smooth experience, make sure to arrange the technical aspects required if you are joining one of our webinars. Additionally, having a pen handy will be beneficial for any notes you may want to jot down during the session.

How do you provide your training courses?

Our training courses are facilitated both online via webinar, pre-recorded or via in-person at a venue or we can also arrange for inhouse training at your organisation.

Can you provide training on site at my place of work?

We LOVE travelling to organisations and delivering training face to face for them. If you have a group of 10 or more people and would like us to come to you for an Inhouse session please get in touch on 1300 85 00 77 or email us academy@dimarcorp.com.au

Can an Inhouse session be customised to my needs?

We would be delighted to offer the flexibility to customise any of our training courses to fit your organisation's needs. Prior to the session, we will engage in discussions to understand your focus areas, address any specific challenges and align the training with your company's Mission, Vision and Values. For more information or to discuss this further please email academy@dimarcorp.com.au or call us on 1300 85 00 77.